IT Service Management Systems

Accreditation for Information Technology -Service Management (itSMS)

IT Service Management System certification is provided by certification bodies to organizations who have demonstrated that they have implemented a system for the management of IT services. ISO/IEC 20000-1 is the international standard for quality management specifically focused on IT service management. ISO 20000 provides a set of standardized requirements for an IT service management system (SMS)

A Certification Body applying for ISO/IEC 20000-1 accreditation must conform to ISO/IEC 17021-1, ISO/IEC20000-6 and other additional International requirements as detailed in Specific Requirements for Accreditation for itSMS Scheme.